FAQ
Frequently asked questions
Everything you need to know about Inboxia. Can’t find your answer? Contact us and we’ll help.
Inboxia connects to your WhatsApp Business number via Meta's official API. When a customer messages you, our AI reads the conversation and generates a response based on your knowledge base, the content you've added about your business, services, and FAQs. If the AI can't answer, it escalates the conversation to you.
Yes. You need a WhatsApp Business account linked to a phone number. Inboxia connects to it through the official WhatsApp Business API, which requires Meta verification. We guide you through the setup process step by step.
Yes, the WhatsApp Business API requires Meta to verify your business. This is a one-time process. Most businesses are approved within 1–3 business days. Inboxia provides clear guidance on what to submit and what to expect.
Absolutely. This is one of Inboxia's core features. You can add any number of knowledge base entries: descriptions of your services, pricing, business hours, policies, and FAQs. The AI uses only your content to respond, so every answer reflects your business accurately.
Accuracy depends on the quality of your knowledge base. The more detailed and complete your entries, the more accurate the AI will be. We also provide an AI Simulator so you can test responses before going live and catch any gaps in your content.
Yes. Inboxia's Free plan lets you use the platform indefinitely with 1 WhatsApp number, 100 AI messages per month, and 10 knowledge base entries, no credit card required. It's a great way to evaluate the platform before committing.
Yes. You can change your plan at any time from your account settings. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
Inboxia takes security seriously. All data is encrypted in transit and at rest. We never share your business data or customer conversations with third parties except as required to operate the service (e.g., the AI provider processes messages to generate responses). See our Privacy Policy for full details.
Yes. There are no long-term commitments on monthly plans. You can cancel at any time and your subscription will remain active until the end of the billing period. For annual plans, refer to our Refund Policy for details on prorated refunds.
The AI can understand and respond in multiple languages, including Arabic and English. The language of the response typically follows the language of the customer's message. Your knowledge base content can be in any language.
When a customer asks something that isn't covered in your knowledge base, the AI is designed to acknowledge the question and escalate the conversation to you rather than guessing. You'll receive a notification so you can step in and respond personally.
Yes. Depending on your plan, you can add multiple team members to your Inboxia account. Team members can access the inbox, review conversations, and manage knowledge base entries based on their assigned permissions.