Terms of Service

1. Acceptance of Terms

By accessing or using Inboxia (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including businesses and their authorized representatives. You must be at least 18 years old and authorized to act on behalf of the business you register to use the Service.

2. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Ensuring that your team members comply with these terms.
• Providing accurate account information and keeping it up to date.

3. Acceptable Use

You agree not to use Inboxia to:

• Send spam, unsolicited messages, or bulk marketing messages.
• Violate WhatsApp’s own Terms of Service.
• Transmit unlawful, harmful, or fraudulent content.
• Impersonate any person or entity.
• Attempt to gain unauthorized access to our systems or other users’ accounts.
• Resell or sublicense the Service without our written consent.

4. Subscription and Billing

• A Free plan is available at no cost for the first 30 days after you create your account, subject to the usage limits shown on our Pricing page. After those 30 days, automatic AI replies stop until you upgrade; your account, conversations, contacts and knowledge base remain accessible. Paid plans are billed one 30-day period at a time, in advance, in AED, through our payment processor.
• Paid plans do not renew automatically. Each period is a separate payment you make when you choose to renew; if you don’t renew, your plan stays active until the period you already paid for ends, then moves to the Free plan. If your free 30days have already passed, automatic AI replies stop at that point until you buy another period.
• You can upgrade or downgrade your plan at any time. The change takes effect immediately, and any unused value on your current plan is converted to the equivalent value on the new plan rather than charged twice.
• We may change our prices from time to time. Price changes apply to future billing periods only, never to a period you’ve already paid for.
• See our Refund Policy for how refunds are handled.

5. Intellectual Property

Inboxia and its original content, features, and functionality are owned by Inboxia and are protected by applicable intellectual property laws. You retain ownership of all content you upload to the platform, including knowledge base entries and business data. By using the Service, you grant Inboxia a limited license to use your content solely to provide the Service.

6. Limitation of Liability

To the fullest extent permitted by law, Inboxia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claim arising under these terms shall not exceed the amount you paid to Inboxia in the 3 months preceding the claim.

7. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, with or without notice. Upon termination, your right to use the Service ceases immediately. You may also terminate your account at any time through your account settings.

8. Changes to the Service

We reserve the right to modify or discontinue the Service at any time. We will provide reasonable notice of significant changes via email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

10. Contact

Questions about these Terms of Service can be sent to: [email protected]