Features
Everything you need to automate your WhatsApp inbox
Inboxia gives you a complete toolkit for AI-powered customer communication, from training to analytics, all in one place.
AI Receptionist
Your AI answers customer questions 24/7 using your knowledge base. It never takes a day off, never misses a message, and responds in seconds, not hours.
- Instant responses at any hour, any day of the week
- Consistent, accurate answers drawn from your own content
- Automatic escalation to a human when needed
WhatsApp Integration
Inboxia connects directly to the official WhatsApp Business API via Meta. No third-party proxies, no unofficial workarounds, just a reliable, compliant connection.
- Official Meta WhatsApp Business API, fully compliant
- Connect your existing WhatsApp Business number
- Receive and send messages in real time
Knowledge Base
Train your AI with your own content: services, pricing, FAQs, business hours, and more. The AI answers only from what you provide, so every response is accurate.
- Add entries in plain text, no technical setup needed
- Update your knowledge base anytime, changes apply instantly
- Supports structured Q&A, service descriptions, and policies
Notification Center
Stay on top of your inbox with real-time alerts for new conversations, escalations, and important events. Never miss a high-priority customer interaction.
- Real-time push notifications for new messages
- Instant alerts when the AI escalates to a human
- Mark read, dismiss, and filter notifications with ease
Analytics Dashboard
Understand your customer communication at a glance. Track message volume, AI resolution rates, peak hours, and escalation trends to optimize your support strategy.
- Daily and weekly message volume charts
- AI resolution rate and escalation breakdown
- Peak traffic hours to inform staffing decisions
AI Simulator
Test your AI before going live. The simulator lets you converse with your AI exactly as a customer would, so you can catch gaps in your knowledge base before they reach real customers.
- Chat with your AI in a realistic WhatsApp-style interface
- Identify missing knowledge base entries before launch
- Iterate on your content without affecting live customers
Mobile-Ready Dashboard
Inboxia's dashboard is fully responsive and works on any device. Manage your AI, review conversations, and update your knowledge base from your phone, tablet, or desktop.
- Fully responsive layout across all screen sizes
- Optimized for touch on mobile and tablet devices
- Fast load times even on slower mobile connections