Everything you need to automate your WhatsApp inbox
AI Receptionist
Your AI answers customer questions 24/7 using your knowledge base. It never takes a day off, never misses a message, and responds in seconds, not hours.
- Instant responses at any hour, any day of the week
- Consistent, accurate answers drawn from your own content
- Automatic escalation to a human when needed, with a one-click way to send it back if the AI can actually handle it
- Turn auto-reply back on after a break and let the AI catch up on the backlog automatically, no need to answer each missed message by hand
WhatsApp Integration
Connect your existing WhatsApp number in minutes: scan a QR code or enter a pairing code, the same way you'd link WhatsApp Web. No business verification, no waiting on approval. We're working toward Meta's official WhatsApp Business API as we grow, for businesses that want that path too.
- Connect by scanning a QR code or entering a pairing code, live in minutes
- Works with your existing WhatsApp number, no new SIM or app required
- Receive and send messages in real time, photos included
- Tap any photo to view it full-screen, in conversations or your knowledge base
Knowledge Base
Train your AI with your own content: services, pricing, FAQs, business hours, and more. The AI answers only from what you provide, so every response is accurate.
- Add entries in plain text, no technical setup needed
- Update your knowledge base anytime, changes apply instantly
- Supports structured Q&A, service descriptions, and policies
Notification Center
Stay on top of your inbox with real-time alerts for new conversations, escalations, and important events. Never miss a high-priority customer interaction.
- Real-time push notifications for new messages
- Instant alerts when the AI escalates to a human
- Filter by type and sort by recency or category to find what matters fast
Lead Scoring
Every conversation is automatically scored from 0-100 as it happens, so you know which contacts are hot leads worth calling right now versus who's just browsing.
- Scored live from conversation content, no manual tagging
- Contacts sort by their highest score reached, so hot leads never get buried
- Clear bands (hot, warm, cool) instead of a raw number you have to interpret
Analytics Dashboard
Understand your customer communication at a glance. Track message volume, AI resolution rates, peak hours, and escalation trends to optimize your support strategy.
- Daily and weekly message volume charts
- AI resolution rate and escalation breakdown
- Peak traffic hours to inform staffing decisions
AI Control Center
One place to set up and test your AI: a readiness checklist so you know exactly what's left before it goes live, personality settings to shape how it sounds, and a built-in simulator to try it out like a customer would before real conversations reach it.
- Readiness checklist tracks setup: WhatsApp connected, knowledge base filled, personality configured
- Tune your AI's name, greeting, and tone from the Personality tab
- Chat with your AI in a realistic WhatsApp-style simulator, no live customers involved
Mobile-Ready Dashboard
Inboxia's dashboard is fully responsive and works on any device. Manage your AI, review conversations, and update your knowledge base from your phone, tablet, or desktop.
- Fully responsive layout across all screen sizes
- Optimized for touch on mobile and tablet devices
- Fast load times even on slower mobile connections